Saving a Client from a payroll nightmare: A Case Study


Towards the tail end of 2021, this Enterprise clients Workforce Management solution Kronos was the victim of a ransomware attack which effected its Private Cloud. Kronos is a well-known suite of workforce management solutions for human resources (HR) functions such as monitoring employee attendance and processing payroll. 

As a result of the attack, our client along with 100s of other businesses, were unable to run payroll or access employee attendance records for several weeks. Our client had to resort to manually inputting time attendance and payroll which resulted in a massive backlog of data and errors when paying employees.

Our client’s main concerns:

  1. Paying their 1,500+ employees the correct monthly salary without access to their time attendance system.
  2. Managing employee frustrations around payroll errors and anomalies.

What our client needed:

The client required a specialised team to join on a temporary basis that could assist with various tasks such as data entry, data cleansing, data analysis & ticket response. This team needed to work towards tight deadlines while ensuring accurate data was logged and migrated from Excel.

We analysed the situation and identified a solution that would enable the client to onboard multiple resources in a timely manner.

What we did for our client:

Realtime sourced a specialised data task force, finding candidates who were available to start work as soon as possible due to the severity of the situation and to avoid future backlogs. We went to market and targeted candidates with various levels of experience. Some with data analysis experience, some from a business analysis background and even recent master’s degree graduates looking for their first IT role in the Irish market.

Due to the urgency of the situation, this client preferred to avoid the strenuous onboarding of full-time employees which would involve building a business case, going to procurement for budget approval, advertising the role internally and then externally after 2 weeks, all before interviews took place. It was our recommendation that they bring on candidates in a daily-rate contract capacity, dramatically reducing their time to hire by 6-8 weeks.

The Result:

The client was able to onboard this team in under 2 weeks. The team were setup onto Realtime Recruitment’s timesheet/ payroll system as daily-rate contractors. As most of these candidates were not educated in daily-rate contracting, we spoke to them about the easy process we offer to get them set up under an umbrella company.

Since the beginning of 2022, these contract candidates have continuously hit targets and met deadlines, limiting queries and maintaining employee satisfaction within the organisation.

At this moment, 3 of the candidates have successfully moved into permanent roles in our client’s organisation as a result of their work and the fact that the client didn’t want their knowledge gained to leave the business, showing once again, the benefits of the “try before you buy” contracting option.

To resolve the ransomware attack, Kronos paid an undisclosed ransom to regain access to its stolen data.

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