Service Delivery Manager
Permanent
25-05-2023
Realtime are currently recruiting a Project Manager with a background in Service Delivery for a Permanent position in Dublin.
You will be responsible for developing and maintaining strong customer relationships, managing key strategic ICT suppliers, ensuring services are delivered to agreed SLA's.
To be considered for this role you will have the following technical skills, competencies and experience
Key Skills Required:
You will be responsible for developing and maintaining strong customer relationships, managing key strategic ICT suppliers, ensuring services are delivered to agreed SLA's.
To be considered for this role you will have the following technical skills, competencies and experience
Key Skills Required:
- Lead and manage a variety of IT Infrastructure Projects as part of the Professional Services team, working with IT Professional Services Consultants to deliver solutions
- Report both internally to senior management and externally to the client on progress, including risks, issues, dependencies, and deliverables
- Meet customers at regular intervals to build strong and positive relationships
- Liaise with the wider professional services team when assessing new proposals
- Evaluate the success of projects, reporting against budgets, deliverables and lessons learned
- 5 years+ experience delivering projects in a technical ICT environment
- Experience delivering projects for the following technologies: networking, server and storage infrastructure solutions, backup, DR, and the Microsoft technology stack
- Professional Project Management Training - Prince2 or PMP
- Excellent communicator, comfortable managing the expectations of customers as well as senior management and internal technical staff
- Technical acumen and understanding of networking, server and storage infrastructure solutions, backup, DR, and the Microsoft technology stack
- ITIL knowledge and experience a distinct advantage