Realtime Recruitment are seeking a skilled Business Analyst (FTC for 12 months) to join the Digital and Customer Experience pillar within a key client based in Dublin City Centre.
This role will involve Client experience analysis including client journey mapping, persona development / maintenance, liaising with external agencies which support the CX strategy including video production, website content creation and user guides, and CX measurement.
Key Responsibilities

• Understand business objectives and strategy within digital and customer experience designing high standard end-to-end customer journeys.
• Skilled in using storyboards, wireframes and design mock-ups and prototypes that clearly illustrate how the systems function and flow, to present design ideas
• Carry out user research with internal and external clients, analysing pain points within our services and products, developing, and delivering progress updates, requirements, documentation, and presentations.
• Focus on capability analysis, optimise interactions to solve pain-points and blockers by developing and recommending creative solutions. Design engaging and high-quality user experiences, creating personas, experience, and journey maps, and designing service blueprints
• Gather and analyse user requirements in driven by a clear articulation of customer needs and pain-points

Requirements

• Customer journey mapping and persona development, journey & scenario mapping
• Previous experience working on digital and website projects
• Familiar with the use of collaboration/workshop tools, design (wireframing & prototyping e.g., Figma)
• Business Analysis-stakeholder management and requirements gathering
• Excellent written and verbal communication
• Ability to work well with teams, to influence and build strong working relationships
• Demonstrates flexibility in fast-paced environment

To hear more about this position, contact Sue on 01-6520652 or email your CV to susan.tobin@realtime.jobs