RealTime are looking for a Level 1 IT Support Engineer, to manage & log incidents and requests, resolve technical issues and escalate to a higher level when unable to resolve them.

Skills & Responsibilities:

• Experience in Helpdesk/Support Engineer role
• Microsoft Certifications
• Active Directory Administration, Office 365 Administration
• Autotask, ITGlue,
• Excellent Desktop skills
• Full clean driving licence (own transport beneficial)
• Manage Incidents and service requests within SLA.
• Log Incidents and requests in the PSA Tool
• Resolve technical problems with software applications or network systems.
• Call handling, ticket management
• Update knowledge articles
• Fault finding; connectivity, application errors, operating system issues, etc.
• Install Microsoft operating systems.
• Load an image onto a desktop and laptop.
• Load software applications such as Microsoft Office

Apply

• Call: Shane on 01-6520652
• Email: shane.doolin@realtime.jobs
• You must hold a valid working Visa or an EU passport to be considered
• No Sponsorship is provided or supported