Job Opening

IT Support Engineer

IT Support Engineer needed for a 12 Month FT Contract.
The IT Support Engineer will provide support for all IT requests and to support the Wintel Desktop and Server environment. The successful candidate will be able to communicate professionally and cooperatively with both staff and other IT team members to provide support for incoming service requests and incidents. The ability to manage job queues in an efficient and timely manner.

Key Duties and Responsibilities:
  • To be a central point of contact for all IT infrastructure related requests by phone, email and via the Service Now ticketing portal
  • To manage the service and support request ticketing queue, to assign tickets to the relevant infrastructure technicians and to follow the life cycle of the request from initial logging to close and confirmation with the customer that the request has been completed
  • To act primarily as IT support, e.g. Active Directory, mobile phone setup and management, desktop OS and application support etc.
  • Troubleshoot and resolve desktop and server problems, diagnose and solve hardware and software incidents and problems
  • Problem escalation to colleagues in other IT Teams where necessary
  • Work with a variety of business and technical teams to enhance IT service

Experience Required:
  • Exceptional customer service and communications skills
  • Previous experience working in an IT Service Desk environment that ideally uses an Enterprise ITIL system such as Service Now. Training will be given where appropriate.
  • Proficient skills in the Microsoft desktop operating system Windows 8.1 & Windows 10 ideally with a recognised certification
  • Proficient skills in the Microsoft server operating systems Windows 2012 R2 and 2016 ideally with a recognised certification
  • O365 Administration including Exchange online, Teams and OneDrive
  • Experience and knowledge of both Apple iOS and Android devices
  • Experience and knowledge of the VMware ESXi platform desirable
  • Network trouble shooting, TCP/IP and general WAN/ LAN troubleshooting
  • Experience of Malware and anti-virus technologies such as Symantec Endpoint Protection and Cisco Anti-Malware Protection (AMP)
In return you will get:
  • 10% Bonus
  • 22 days of annual leave.
  • Work alongside some of the most capable people in the industry.
  • Great team environment and supportive culture.
  • Subsidised canteen / restaurant.
  • Free car parking.
  • Bike to work scheme.
  • Gym onsite.
For more information please apply with your updated CV or call Colm on 01-6520652.
**To be considered you must be based in Ireland and hold a valid work visa**

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