• Contract
  • City of Dublin
  • €500 - 550 per day EUR / Day

Dublin

IT Service Delivery Manager

Location: Dublin

Job Type: Contract, expected to work full-time hours

Primary Industry: Insurance

Salary: €500 – €550 per day

Job Duties:

  • Manage and oversee the delivery of IT services within the organisation
  • Ensure the IT services are aligned with business objectives and meet the needs of internal stakeholders
  • Develop and implement service delivery strategies, policies, and procedures
  • Monitor and evaluate service delivery performance, identifying areas for improvement
  • Manage and coordinate service level agreements (SLAs) with vendors and suppliers
  • Collaborate with cross-functional teams to resolve service delivery issues and escalations
  • Lead and mentor a team of IT professionals, providing guidance and support
  • Manage IT budgets and resources effectively
  • Stay up-to-date with industry trends and advancements in IT service delivery

Required Qualifications:

  • Proven experience in a similar role as an IT Service Delivery Manager
  • Strong knowledge of IT service management frameworks and best practises (e.g., ITIL)
  • Excellent leadership and team management skills
  • Exceptional problem-solving and decision-making abilities
  • Effective communication and interpersonal skills
  • Ability to work collaboratively with cross-functional teams

Education:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field

Experience:

  • Minimum of 5 years of experience in IT service delivery management
  • Experience in the insurance industry is highly desirable

Knowledge and Skills:

  • Comprehensive understanding of IT infrastructure and systems
  • Proficiency in IT service management tools and software
  • Knowledge of project management methodologies
  • Strong analytical and problem-solving skills
  • Ability to prioritise and manage multiple tasks efficiently

Preferred Qualifications:

  • ITIL certification
  • MBA or relevant postgraduate degree

Working Conditions:

  • This is a contract position with full-time hours
  • Work may be conducted both remotely and onsite, as required
  • Occasional travel may be necessary to meet with stakeholders or attend industry events

For more information about this postion please apply with your updated CV. 

To apply for this job email your details to colm.omara.63B9B8E56.0@applybe.com