• Full Time
  • County Dublin
  • Market related EUR / Year

Dublin

RealTime is looking for a Desktop Engineer for a well-known Telco Client in Dublin City to manage & log incidents and requests, resolve technical issues, and escalate to a higher level when unable to resolve them. This role is a 2-year Fixed Term Contract.

Job Description:

– Resolve PC-related issues through phone support, remote tools, or on-site assistance

– Configure, troubleshoot and deploy desktop and laptop applications/hardware

– Coordinate desktop/laptop asset recovery and manage spare parts for maintenance, upgrades, and new hires

– Oversee Mobile Device Management and handle IP networking (wired and wireless)

– Ensure timely completion of incidents and requests within established Service Level Agreements (SLAs)

– Maintain daily ticket updates and ensure accurate IT Asset Management (ITAM)

– Document processes and steps for recurring issues, contributing to knowledge enhancement within the team and among staff members.

Candidate Profile:

– Minimum 1 year of experience in a similar role

– Strong written and oral communication skills

– Exceptional organizational skills

– Proficient in PC troubleshooting

– Capable of independent thinking, effective team coordination, and appropriate escalation when needed

– Enthusiastic about IT with a willingness to learn

– People-oriented and patient, demonstrating calm and efficient interaction with internal teams and vendors

– Hardworking, conscientious, and self-motivated, able to thrive under pressure and deliver results

Apply:

– Call: Shane on 01-6520652

– Email: [email protected]

– You must hold a valid working Visa or an EU passport to be considered

– No Sponsorship is provided or supported

To apply for this job email your details to shane.doolin.43B7FEA24.0@applybe.com