Job Opening

Technology Consultant

Permanent
Dublin
04-05-2021
80000
Realtime Recruitment has partnered with a boutique consultancy that delivers a whole new level of customer satisfaction, accelerating their client's digital transformation process through the use of the LivePerson Conversational AI platform.

With the use of this messaging AI tool, this company transforms contact centres into digitally enabled customer experience that can help clients maximise opportunities.

This is a permanent position based in Dublin.

Your Responsibilities:

  • Develop designs and solutions to meet technical requirements
  • Setup, develop, configure, and test all technical assets such as APIs, integrations and widgets
  • Work with architects and cross functional teams such as Pre-Sales, Sales and Customer success to create and enhance features for customers
  • Always look to strengthen the relationship with clients by maintaining a high level of customer response and satisfaction
  • Become a subject matter expert on the suite of LivePerson solutions knowing its capabilities & offerings

You in a Nutshell:

  • Enthusiastic with a desire to self-improve your knowledge & skills.
  • Friendly and motivated with a willingness to work in a consultancy
  • Previous experience mentoring new team members
  • Relationship building experience which will drive the company forward
  • You build solutions that are simple and reusable, yet robust, understandable, and clean
  • Maintain high standards and see feedback as a way to grow

Skills/ Experience Required:

  • 4+ years' experience programming in Javascript (Angular/ Node), HTML & CSS
  • Experience working in an Agile/Scrum environment
  • Experience in a consultancy, managing customer accounts and adhering to their technical needs
  • Excellent communication skills for both business and technical presentations
  • Based at our headquarters in Dublin, with flexibility to travel to customers globally (when safe to do so)
  • Understanding of LivePerson's products & services (or similar) is an advantage
  • Experience working with integrations (REST API etc)
  • Ability to understand and modify JSON, Patterns, Regular Expressions would put you at the top of the pile

If interested, please call me on 01 652 0652 or email gary.seery@realtime.jobs

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