My client is currently seeking to fulfill two Support Desk Engineer positions. The role is within a fantastic managed services company whom I have worked with exclusively for 2 years.
The typical responsibilities/skills required for the candidate fulfilling the role would be:
Log all issues raised by phone/email/walk-up for the users
Work to resolve the issue performing ‘First Call Resolution’ where possible using all resources available
Provide regular updates to users
Work with other IT Support teams to resolve the issue
Provide excellent customer service at all times
Provide support to other staff members
Escalate any calls you are unable to fix detailing any action already undertaken
Respond in a positive way to any e-mail or phone logged calls
You must have an EU Passport or Stamp 4 visa to be eligible for this position.
If you would like to learn more about this opportunity, please do not hesitate forward me your CV on firstname.lastname@example.org in the strictest confidence and a time you would like me to give you a call.
Education Level Required