realTime recruiters

Service Delivery Manager South Dublin

  • 21Mar
  • Senior Appointments
  • Dublin South
  • permanent
  • Negotiable

Job Description

realTime Recruitment has a requirement for a Service Delivery Manager for a top client in South Dublin.

Our client is seeking a Service Delivery Manager who is hands-on and who can take on the responsibility of ensuring top-level service to their customers. You will be required to oversee the practices and processes responsible for high performance of the infrastructure.

Experience Required:

  • Over 8 years’ experience in a similar role
  • Proven track record managing a complex global operation
  • Prior experience in a software company who can utilise lean principles and build frameworks for engineering teams mandatory

  • Expertise with ITSM/ITIL service delivery frameworks and experience implementing such frameworks
  • Experience performing programme management activities
  • Background building and managing a 24-7 support model across onshore and offshore teams
  • Strong technical and communication skills
  • Agile/Lean experience 
  • Proven experience evaluation service delivery products or services whilst having the ability to recommend changes to existing products or services to improve company practices
  • Proficient leading incident and problem management reporting with overall operational performance

If this role is of interest please send your CV to vanessa.gallogly@realtime.jobs or call me today 01 – 652 0652.

INDREAL

Education Level Required

See Description

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Vanessa Gallogly
Vanessa Gallogly
IT Recruiter - Dublin

Having recently graduated with an MSc in Human Resource Management, I have developed strong communication, leadership and teamwork skills. I believe that building relationships and a rapport with clients and candidates in an integral part...

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